Expédition et Retours
At Vitality 4 Life, we strive to ensure each and every order is delivered to our customers efficiently and effectively. We endevour to use the best possible delivery service available to us at the time of dispatch depending on the the item ordered and your location. We use and trust Toll Ipec Couriers and Australia Post to deliver our wide range of products - from Cold Press Juicers to Pilates Reformers!
We are proud to offer FREE shipping on all of our products Australia wide; it is just one of the ways we try to help every individual have access to healthy living products!
Please note our couriers are unable to delivery to a PO Box and require a full street address for all deliveries. We also require a contact phone number. Failure to provide a street address or phone number in checkout may lead shipping delays.
We are able to deliver to an address without a signatory you authorize "Authority to Leave". Simply check the box 'Authority to Leave' in Checkout along with any instructions for the courier. If "Authority to Leave" is selected and parcel is delivered, we (Vitality 4 Life), hold no responsibility if the parcel is then missing from the shipping address. Selection of "Authority to Leave" is deemed by our couriers as a signature from the recipient.
All orders in Australia are dispatched from our warehouse in beautiful Byron Bay, Northern NSW. As we located in a regional area, please allow a little extra time for delivery. All orders are processed and dispatched within 48 hours of payment being recieved. We will always do our best to ensure your order gets to you as quickly as possible; we understand that you may be eager to begin your next chapter of health!
NSW: 1-4 days
QLD: 1-5 days
VIC: 2-4 days
SA: 4-7 days
WA, TAS & NT: 5-10 days
Tracking your Order
You will recieve an email within 48 hours of placing your order with your tracking information. This will include your consignment or tracking number, a link to track the goods and details of the courier company used.
If you experience any trouble tracking your order or have questions regarding your order, please do not hesitate to contact our Customer Support Team via phone, email or using our live-chat facilities.
Alternatively you can also contact the courier company direct, who may be able to assist directly with your enquiry.
Problem with your order?
If for any reason there is an issue with your order, please contact us via phone, email or using our live-chat facilities so that we can assist you.
All items listed on www.vitality4life.com.au are for shipping throughout Australia only. However, we have both offices and warehouses globally and most items are generally able to be shipped to most locations (please note RRP prices will vary depending on location). Simply select your country from the drop-down at the top of the page or feel free to contact us via phone, email or using our live-chat facilities for shipping options.
At all times we do our very best to ensure our stock levels are accurate on our store; however in rare circumstances items may become unavailable. In these instances we will contact you immediately and work towards the best possible resolution.
We are so confident that you will love your Vitality 4 Life Approved Product we offer our customers a 14 day FREE returns policy on our products. This means if you are not satisfied, we will arrange the return within 14 days free of charge. We want you to be happy with your investment, so please contact us if for any reason you are not satisfied. In most cases we are able to work with our customers and give them the help and guidance they need to get the most out of their product.
If you would like to arrange a return for a product, please contact us prior to returning the product. We will then issue you with a Return Authorisation Form (RAF). If an item is received back into our warehouse without this form it may be rejected and returned to sender.
We will happily issue a full refund (minus any shipping costs) or exchange if the item is received back in original/unused condition with original packaging.
If the item you recieved in damaged or faulty we may ask for photos to be sent through prior to the return; this helps us to quickly work towards the easiest solution and is also passed through to our dispatching/product development teams to improve our procedures and processes.